Terms & Conditions

 

These Terms and Conditions (“Terms”) govern the Services to be provided to you by Outcast Academy Training & Behavior (“Company”) and are incorporated into all contracts, agreements, arrangements, transactions, and dealings between the parties. You (herein after referred to as “Client”) consent to the following, by accepting these terms: 

Payment & Package Expiration Terms

You agree to pay Company for all services provided. All payments will be made at the time you order the Services. Failure to make all payments due prior to the scheduled beginning of the Services, outstanding amounts will be subject to  late fees and interest as allowed by law. Any failure to make timely payment in full will be a breach of these Terms giving Company the right to suspend or cancel all Services and take any other commercially reasonable action. No refunds will be given for Services rendered.  

If Client purchases a package comprising multiple training or care sessions, all sessions included within such package must be scheduled and completed within four (4) calendar months from the date of initial purchase (“Expiration Period”). Any sessions remaining unscheduled or uncompleted upon the expiration of the Expiration Period shall be automatically forfeited by Client, and no full refund shall be issued. In the event Client requests a refund prior to or upon the expiration of the Expiration Period, eligibility for and the quantum of any such refund shall be determined at the sole and absolute discretion of the Company. Any discretionary refund granted shall be calculated based strictly upon the number of sessions in which the Client actually participated, assessed at the Company’s standard single-session non-package rate, alongside any applicable administrative fees.

Cancellation

Any cancellation or rescheduling made by you must be done through the Website or Company mobile application. If you cancel the Services 24 hours or more prior to the scheduled beginning of the Services, the Services may be rescheduled to a mutually agreed upon date and time. If you cancel the Services less than 24 hours prior to the scheduled beginning of the Services, that scheduled session will be forfeited. If you cancel or reschedule a session more than 2 times, that session will also be forfeited. Company retains the right to reschedule due to circumstances beyond Company’ s control including, but not limited to, travel delays, equipment malfunction, illness, and weather. 

Health Status

You agree that your pet is physically fit and in good health, and free of fleas, parasites, and infectious diseases prior to a private training session, classroom style training session or class or prior to exposure to other clients and dogs. You certify that your pet is up to date on veterinary care and current vaccinations appropriate for your pet’s age. You may be required to provide proof of such vaccinations prior to provision of the Services. Vaccine status will be required prior to in person group classes and proof of Rabies will be required for IN PERSON training with dogs who are particularly fearful or can exhibit aggressive like behaviors or have a previous bite history. 

Online Training

Company may provide Services, and/or introductory sessions, via video over the Internet provided by third party services. You acknowledge and agree that Company does not control these third party services and that you consent to the Terms of Service and Privacy Policy of such third party services. Company cannot and does not guarantee the security of personally identifiable information provided to or through the third party service. Company is not responsible for any technical, hardware, software, or equipment malfunction, nor any occurrence beyond Company’s reasonable control, in connection with the online training, and you hereby release Company of any liability therefor. 

Client Conduct

You agree to respect both the time and expertise of Company personnel. Company reserves the right to cancel any session, or the Services in their entirety, with no refund, in its sole discretion, in the event you are disruptive or obstructive to the provision of Services or if you harass or intimidate Company personnel in any way. 

Photo and Video Release

Client consents to and understands that photos and/or videos may be taken of pet(s) and/or Client for public dissemination, advertisement, or educational purposes. Pet names may be shared publicly. Client name(s) and  addresses will not be shared. Identifiable images of minors will not be shared without signed release. Client will not receive compensation for any videos and/or photos. 

Liability

If Dog causes property damage, or bites or injures any dog, animal or person (including but not limited to Trainer and Trainer’s agents), during or after the term of this Agreement, then Client agrees to pay all resulting losses and damages suffered or incurred, and to indemnify, defend and hold Trainer and Trainer’s agents harmless from any resulting claims, demands, lawsuits, losses, costs or expenses, including attorney fees. If Client suffers property damage in any way -- including injury or damage to Client’s Dog -- during or after the term of this Agreement resulting from services performed by Trainer or Trainer’s agents,  then Client agrees to pay all resulting losses and damages suffered or incurred, and to indemnify, defend and hold Trainer and Trainer’s agents harmless from any resulting claims, demands, lawsuits, losses, costs or expenses, including attorney fees. If Dog is injured in a fight or in any other manner during or after the term of the Agreement, Client assumes the risk and agrees that Trainer and Trainer’s agents will not be held responsible for any resulting injuries, losses, damages, costs or expenses.  At Trainer's sole election, Trainer's duties hereunder shall terminate if (a) in Trainer's sole judgment Dog is dangerous or vicious to Trainer or any other person or animal, or interferes with the training of other dogs, or (b) Client breaches any term or condition of this Agreement. Upon termination in accordance with the foregoing, Trainer's duties shall terminate but all other provisions of this Agreement shall continue in full force and effect. This Agreement is binding upon Client, spouse of Client, and children of Client. This Agreement supersedes all prior discussions, representations, warranties and agreements of the parties, and expresses the entire agreement between Client and Trainer regarding the matters described above. The parties confirm that, except for that which is specifically written in this Agreement, no promises, representations or oral understandings have been made with regard to Dog or anything else. Without limiting the generality of the foregoing, Client acknowledges that Trainer has not represented, promised, guaranteed or warranted that Dog will never bite, that Dog will not be dangerous or vicious in the future, that Dog will not exhibit other behavioral problems, or that the results of the training will last for any particular amount of time. This Agreement may be amended only by a written instrument signed by both Client and Trainer. 

Compliance

You agree to at all times comply with all rules and policies set forth by Company as they pertain to the Services. You acknowledge and agree that these rules and policies are for the protection and safety of you, Company personnel, and your pet. Company reserves the right, but assumes no duty or obligation, to cancel the Services or eject any person from a session if Company believes, in its sole judgment, that person is violating Company rules and policies or creating an unsafe situation. 

Company Guarantee

The Services are provided “as is,” without warranty of any kind. Company hereby disclaims all warranties with respect to the Services, express, implied, or statutory, including but not limited to the implied warranties of merchantability, of satisfactory quality, of fitness for a particular purpose, and accuracy. Company makes no warranty or guarantee as to the effectiveness of the Services for their intended purposes. You acknowledge that the Services may not provide exact results and that failure to follow Company’s professional advice may result in an escalation of behavior and training issues with your pet. 

In-Home Nail Services By engaging Outcast Academy Training & Behavior (hereinafter referred to as "the Provider") for in-home nail care services, the Client (hereinafter referred to as "the Owner") hereby acknowledges and stipulates that all service fees are rendered for the Provider’s professional time, labor, and behavioral expertise, and are strictly non-refundable in the event that a nail trim cannot be completed due to the animal’s fear, anxiety, or stress (FAS) levels. The Provider reserves the absolute right to unilaterally terminate any session if the animal is deemed too fearful, aggressive, or overstimulated, and further reserves  the right to utilize their professional judgment and continuing education to provide the least stressful method of care and charge accordingly for said specialized services. Furthermore,  the Provider reserves the right to recommend and require a consultation between the Owner and a licensed veterinarian regarding the use of prescription medications to mitigate fear, anxiety, and stress during services; additionally, the Provider maintains the right to refuse service due to extreme distressed behavior exhibited by the animal and reserves the right to terminate the professional relationship with the Owner entirely if deemed necessary for the safety and welfare of all parties involved. 

Release of Liability/Assumption of Risk & Governing Law

Client agrees to hold Trainer and Trainer’s agents including Trainer’s members, officers, directors, employees, and their respective heirs, personal representatives, successors and assigns (“Trainer’s Agents”) completely harmless and not liable and releases Trainer and Trainer’s Agents from all liability. Client COVENANTS AND AGREES NOT TO SUE Trainer and/or Trainer’s Agents on account    of or in connection with any claims, causes of action, injuries, damages, costs or expenses arising out of Client’s use of the training services, including without limitation, those based on illness, death or injury to Client’s Dog and lost or damaged personal property. Client agrees to indemnify, defend and hold harmless the Trainer and Trainer’ s Agents against and from any and all claims, causes of action, damages, judgments, costs or expenses, including attorney’s fees, which in any way arise from Client’s use of the training services, including but not limited to injuries to other dogs or people caused by Client’s Dog. Client shall be solely responsible for all harm caused by Client ’s Dog. Client understands that there are inherent risks in and around using the training services, meaning dangers or conditions that are an integral part of such services, including but not limited to the unpredictability of animal conduct, condition and/or actions, the reaction, conduct and/or actions by owners of animals using the training services, and/or unpredictable events that may result in injury or harm to Client’s Dog and EXPRESSLY ASSUMES RESPONSIBILITY FOR ALL RISKS involved in or arising from Client’s use of the training services, including without limitation the risks of death or injury to Client’s Dog. Client expressly agrees that Trainer and Trainer’s Agents will not be held responsible for any resulting injuries, losses, damages, costs or expenses. 

At Trainer's sole election, Trainer's duties hereunder shall terminate if (a) in Trainer's sole judgment Dog is dangerous or vicious to Trainer or any other person or animal, or interferes with the training of other dogs, or (b) Client breaches any term or condition of this Agreement. Upon termination in accordance with the foregoing, Trainer's duties shall terminate but all other provisions of this Agreement shall continue in full force and effect. This Agreement is binding upon Client, spouse of Client, and children of Client. This Agreement supersedes all prior discussions, representations, warranties and agreements of the parties, and expresses the entire agreement between Client and Trainer regarding the matters described above. The parties confirm that, except for that which is specifically written in this Agreement, no promises, representations or oral understandings have been made with regard to Dog or anything else. Without limiting the generality of the foregoing, Client acknowledges that Trainer has not represented, promised, guaranteed or warranted that Dog will never bite, that Dog will not be dangerous or vicious in the future, that Dog will not exhibit other behavioral problems, or that the results of the training will last for any particular amount of time. Client acknowledges that Dog’s behavior will not change if Client does not change his/her/their own behavior. This Agreement shall be enforced, governed by, and interpreted strictly under the laws of the State of Tennessee, without regard to its conflict of law principles, and may be amended only by a written instrument signed by both Client and Trainer. 

Effective date: August 28th, 2026